AUSTRALIA
We offer free shipping within Australia on all orders over $100! If your order falls below $100, we charge a flat rate of $9.99
If you live in a metro area in Australia you will receive your parcel with in 2-7 business days providing the item is in stock. If the item is not in stock please allow an extra 3 business days to receive your parcel.
Once we send out your order you will receive an email with your tracking number. You can use this number to track your order HERE. If you didn’t receive a tracking code, please contact our Team via email hello@1lyf.com.au
Please note: shipping to WA and rural areas can sometimes take slightly longer to arrive. We work with Australia Post for all domestic Shipping
Please use our estimated delivery times as a guide only, as possible delays due to payment authorisation or Australia Post delays may arise.
More Australia Shipping Information Below.
INTERNATIONAL
All PRICES ARE IN $ AUSTRALIAN DOLLARS (AUD)
USA,
CANADA,
JAPAN,
UK,
NEW ZEALAND
Standard Shipping $19 Flat rate for orders up to $300 (7-14 Business Days)
Standard Shipping FREE for orders over $300 (7-14 Business Days)
Standard Shipping $25 Flat rate for orders up to $300 (7-14 Business Days)
Standard Shipping FREE for orders over $300 (7-14 Business Days)
CUSTOMS DUTIES AND TAXES FOR INTERNATIONAL ORDERS
While we do our best to avoid customs duties and taxes on International orders, in the event that an international shipment attracts custom duties and taxes, you are required to pay all Duties and Taxes on the order. To calculate whether your order will attract taxes, please use the duty calculator HERE or contact your local customs agent.
AUSTRALIA SHIPPING - MORE INFORMATION
All of our goods are delivered during business hours, Monday - Friday. Please take note we don’t ship on weekends or on public holidays. In the case of public holidays your item will be shipped on the next following business day which will incur in a slight delay. If Australia Post experiences delays due to unforeseeable circumstances such as weather, strikes ect these delays are out of our and their control.
GIFT CARD DELIVERY
AUSTRALIA AND INTERNATIONAL
All gift cards purchased online are sent via email, free of charge.
IMPORTANT INFORMATION
- We reserve the right to cancel any order received, you will be notified either by email or sms at the time of this. Any money paid to us will be refunded via the same method as money was received.
- All orders are subject to stock availability
- We do aim to pack and dispatch all items within 24 hours
- Estimated delivery times are to be used as a guide only
- We don’t accept any responsibility if your goods are damaged or lost during transit
IMPORTANT INFORMATION
All International orders are shipped either via Australia Express Post or Standard Post. Both Services have end to end tracking of your items.
All of our prices are in Australian dollars (AUD).
What do I do if the item I want is sold out?
Email us at hello@1lyf.com.au with the name of the item and size that you are interested in. We will be able to let you know if we are receiving more of this item. If we are, we can place you on a list to be notified when the item comes back in stock.
If i order something today, when will i receive it?
If you live in a metro area in Australia you will receive your item in 2-7 business days once the item is dispatched. In most cases orders are dispatched with in 1 business days.
Fore more details on Shipping including international shipping please view our Shipping Page shipping page.
How do i know if my order has been shipped?
As soon as your order is shipped we will send you an email with the tracking number of the parcel :)
Is there a store where i can try things on?
We are online only. If you had any questions regarding our products (sizing, material, etc) please email us at hello@1lyf.com.au and our friendly team will help you out :)
What are the sizes like?
We strive to make our garments run true to size. However, there can be occasions where a product is produced in a bigger or smaller make, in which case we would state this in the product description section. Also, we appreciate customer feedback! If you find there is a style that didn’t run true to your size, we’d love to hear from you.
Do I need to set up an account to place an order?
No you do not have to make an account but it does make things quicker the next time you purchase with us.
What payment methods does 1LYF. accept?
1LYF. accepts Visa, Mastercard, Amex, Apple Pay and Paypal.
I made a mistake on my shipping address, what do I do?
If you have made a mistake typing your shipping address or name please contact us at hello@1lyf.com.au as soon as you realise. We will do our best to have this fixed for you before your item is posted.
How can I track my order?
To track your order, all you have to do is click on the 'track my order' tab on the footer of the page or you can click here.
How do I know if my order has been shipped?
As soon as your item has been shipped, you will receive an email from us notifying you that your item is on its way. You are able to track your item using the following link: http://auspost.com.au/track/track.html
How do I use my store credit?
Your store credit is issued at the time of an exchange. You will receive a store credit code through email, all you have to do is enter this code at the time of purchasing a new item in checkout. This will deduct the amount of your overall order price.
How do I use my Gift Voucher?
Your Gift Voucher comes with a coupon code that you need to enter in the checkout stage. Once you have entered it, the Gift Voucher amount will be deducted from your overall purchase price.
