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RETURNS

RETURNS

We want you to be completely in love with your 1LYF order. So if for any reason you want to return it, we offer store credit for the item/s you are returning, and a refund in the case of faulty item/s. Shipping fees are non-refundable.

You have 14 days to return your items starting from the day you receive your order.

  • In order for us to process your return, please make sure that the garment is in the original condition you received it, i.e:

    • Tags still attached
    • Unworn
    • Unwashed
    • Unstained
    • Unperfumed
    • In its clear poly bag

    Please note that returns which don’t comply with the above criteria will automatically be returned to sender, so please be careful when trying on your item.
    These conditions do not apply to faulty garments.

HOW TO RETURN YOUR ITEM

In order to exchange your item you will have to contact us at hello@1lyf.com.au with your invoice number and description and we will assist your request. All exchanges will be processed within 5 business days.  You will receive a store credit in which you are able to use to place a new order on our online store. You will also receive an email notifying you as soon as your request is processed. 

If you believe we have made an error with your order, or you think your item is faulty or there is something else you would like to discuss with us regarding exchanges then don’t hesitate to email us at hello@1lyf.com.au

 

SOME IMPORTANT INFORMATION

  • We take every effort to ensure we display our garments on our online store as accurately as possible with the use of great photos and videos to assist your shopping. Although it is important to keep in mind that we can’t guarantee that different computer screens will display accurate colours.
  • Due to our quick turnover we can’t guarantee we will have the same item you are after in stock at time of exchange.  You will always receive your store credit in which you can choose another great item!